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Terms of Service [TOS] |
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Privacy
WASIMJEE.COM will not sell, distribute, reveal, or otherwise make available
any customer information. We contribute our time and help to anti-spam organizations.
We are involved 100% in prosecuting spammers. Should we need to contact you directly
regarding your specific account or service we will do so via email only. If you
are a member of our forum, you may receive mailings from us, as required to receive
server announcements. You are free to request to not receive notifications/emails
at any time from within your user panel at our forum.
Satisfaction Guaranteed
30 Day Guarantee Statement (Only for Web Hosting Service)
Shared Hosting Accounts/Reseller Hosting
If for any reason you are unhappy with the services you receive from WASIMJEE.COM
during the first 30 days of service (Only Web Hosting), you may request in writing
via email or via billing system.
You must also state a detailed reason as to why you are cancelling (as we request
for any cancellation). We are the sole arbiter as to if your reason is a valid reason
and if all possible steps were taken on your side and on ours to correct the situation
causing the interest to cancel.
If client violated the terms and conditions and suspended in that case refund will
not be offered also if He/She asked for cancelation and than agreed to continue
using services can't ask second time for refund.
If client asked for any work during the 30 days like website transfer etc.. he/she
has to pay the admin fee Rs. 3000/hour as you are no more willing to use our services
so all free support for which you were entitiled will be no more free so he/she
has to pay expenses.
* Domains Not Refundable
* Website and Billing
Software Not Refunable
New Accounts
All new web hosting accounts purchased on are not set up instantly by our system.
It will be needing activation by a team member pending security check and you will
receive two (2) emails including login details after your purchase activation. Due
to unforeseen complications with various mail servers and any connection problems
between your ISP and WASIMJEE.COM, this process may sometimes be delayed.
Payments
When you subscribe to our services, you are subscribing to a pre-paid service.
All payments will be charged using Online Fund Transfer, Cash or Check. Renewal
notices are sent severals times via email from 7 to 0 days before the renewal date.
Accounts 7 days past due will be disabled. Accounts 15 days past due will require
a Rs. 500.00 fee to enable. We only accept Online Fund Transfer, Cash or Check for
payment of services. In the event that your yearly charge is denied and we are unable
to contact you, then the aforementioned fees to enable your account shall apply.
Please address any questions regarding payment to WASIMJEE.COM billing department.
Cancellations
Reseller Accounts - If you wish to cancel your services, you must write to sales
or request a Cancellation from your clientarea.
If you cancel your account and your payments still continue for any reasons such
as
1) by fault of WASIMJEE.COM staff
2) by fault of the payment processor
3) by fault of any other payment collection company we are not responsible for any
overdraft fees that are issued by your financial institution.
Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios
given the needs of our customers. However, your usage may vary and require additional
allocations, specifically in the areas of storage and traffic. We will never charge
your card automatically if your account requires more resources. You must keep your
email address updated within your cPanel, so that you may receive an email when
your account reaches certain limits determined solely by our system, ie. bandwidth
exceedment warning at 80% at which time you may contact us to purchase a higher
transfer quota for your account. If you do not contact us, the system will suspend
your site if your allotments exceed.
Account Suspension
If, for any reason, WASIMJEE.COM detected that you are violating the terms or found
in misbehave activities or talking against website to defect the reputation of company
your account could be get suspend and you will have to Fax, Email some documents
with a letter in which you will accept your mistake and will promise not do it again
+ Rs. 2500 fine which will not be refundable and challengeable. All suspended accounts
will subject to deletion after 7 days if we not get the required documents and payment
on time.
Refunds/Account Termination
If, for any reason, WASIMJEE.COM fails to deliver said services, a prorated
refund will be issued. No refunds will be issued if abuse of our stated policies
forces WASIMJEE.COM to suspend or terminate your services prematurely. In the event
you request account cancellation, once your service has been cancelled your account
will be suspended from use. It will then be deleted within 30 days. If for any other
reason your account becomes suspended and remains suspended it will be deleted after
a 30-day period.
No Refund will be issued if you are using second time
our service it's only offered once a customer for any product...
No Refund will be issued if you will
found in violation of our terms and conditions...
Content
WASIMJEE.COM believes in freedom of speech; however, any content (written,
visual, or implied) in the following areas will not be tolerated and is grounds
for immediate suspension of service (in most cases customer will be allowed a zip
file of their files): racism or prejudice due to color, creed, or belief; profanity
or obscene language towards anyone but yourself; any violent/malicious content.
We do not allowany kind of adult content as well.
We prefer that you self-govern your content and are responsible as to what your
website provides. We do not have the resources and time needed to govern our servers
constantly which have growing and evolving content. However, if WASIMJEE.COM is
made aware of any questionable content on a WASIMJEE.COM-hosted site, we will address
the concerns directly with you and seek an amiable resolution. If anyone contacts
us about content they have found on a WASIMJEE.COM server that copyrights their
own material or that they wish to be removed, we require legal documentation to
take any further action. We do not allow Web Proxy Services
/ Scripts or file hosting services on our Server. No remote uploading/processng
scripts usage like rapidleech, Phpmusicsearch, rapidshare premium link generator
etc etc are not allowed in our server. Torrent seeding using torrentflux or similar
script may also cause a suspention in our network immediately. You are also not
allowed to host an Image Hosting site with us which takes lots of cpu resources
and abuse the server memory.
You can't offer free hosting its totally prohibited
if found your account will be suspended or terminated with or without notice.
You can't use hosting for filesharing
scripts or purpose.
Opt-in Email Marketing
If you choose to engage in marketing your site and/or services via email
please heed the following. The only permitted form of email marketing is that in
which the list is “opt-in”. By definition, opt-in is where people provide you with
their email address specifically requesting to be on your email list for information
about your site and/or service. If we find your account trasnmitting email to persons
that did not authorize such activity, that is grounds to suspend and terminate your
site. Note: On the flip side, the joining of an opt-in email list does not guarantee
the legitimacy of such a list. Please contact us before taking any steps so that
you will not be a victim of spam from second and third parties of such lists.
UCE, UBE, Spam
WASIMJEE.COM has a zero tolerance policy regarding unsolicited commercial email
(UCE) and unsolicited bulk email (UBE) also known as “spam”. The definition of spam:
An electronic message is “spam” IF: (1) the recipient’s personal identity and context
are irrelevant because the message is equally applicable to many other potential
recipients; AND (2) the recipient has not verifiably granted deliberate, explicit,
and still-revocable permission for it to be sent; AND (3) the transmission and reception
of the message appears to the recipient to give a disproportionate benefit to the
sender.
You will be cited with “UCE/UBE Abuse” if you send any email to persons who have
not specifically asked to receive email from you. The sending origin of such email
is irrelevant. Upon confirmation of abuse, any WASIMJEE.COM customer engaging in
this practice will have their service suspended. Not only does spam place a strain
on the server that can negatively effect that server’s uptime record and performance
record, you subject that server to the possibility of being blacklisted.
If your site will be sending mailings out to subscribers, this is a checklist of
what you are required to do:
# You must not try to hide, forge or misrepresent the sender of the e-mail and
sending site of the e-mail.
# Bulk mailings must specifically state how the persons’ e-mail addresses were
obtained and must indicate the frequency of the mailing.
# Bulk mailings should contain simple and obvious unsubscribe mechanisms.
We recommend that this be in the form of a working link to a one-click unsubscribe
system; however, a valid “reply to:” address may be used instead.
# All subscription based e-mail must have valid, non-electronic, contact information
for the sending organization in the text of each e-mail including either
a phone number or physical mailing address.
# All bulk e-mail must be solicited, meaning that the sender has an existing and
provable relationship with the e-mail recipient and the recipient has not requested
not to receive future mailings from the sender. Documentation of the relationship
between the sender and the recipient must be made available to AOL upon request.
Prohibited Uses of WASIMJEE.COM Hosting Systems and Services Regarding Spam
# Sending Unsolicited Bulk Email (”UBE”, “spam”). The sending of any form of Unsolicited
Bulk Email through WASIMJEE.COM servers is prohibited. Likewise, the sending of
UBE from another service provider advertizing a web site, email address or utilizing
any resource hosted on WASIMJEE.COM servers, is prohibited. WASIMJEE.COM accounts
or services may not be used to solicit customers from, or collect replies to, messages
sent from another Internet Service Provider where those messages violate this Policy
or that of the other provider.
# Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing
list without the express and verifiable permission of the email address owner is
prohibited. All mailing lists run by WASIMJEE.COM customers must be Closed-loop
(”Confirmed Opt-in”). The subscription confirmation message received from each address
owner must be kept on file for the duration of the existence of the mailing list.
Purchasing lists of email addresses from 3rd parties for mailing to from any HOSTING
CAKE-hosted domain, or referencing any WASIMJEE.COM account, is prohibited.
# Operating an account on behalf of, or in connection with, or reselling any service
to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO)
database at www.spamhaus.org.
Liabilities
WASIMJEE.COM, makes no endorsement, claims, or promises regarding the services
offered by our customers and will not be held liable for any disputes or claims
against said customers. In no event shall WASIMJEE.COM be liable for any direct,
indirect, incidental, consequential, special and exemplary damages, or any damages
whatsoever, arising from the use or performance of this web site or from any information,
services or products provided through your web site. We are not responsible for
any content on any server in our network and will not take any action against any
questional material or action until the website in question is brought to our attention
by emailing us.
Acceptable Use Policy (AUP)
Acceptable Use Policy (AUP)
WASIMJEE.COM is dedicated to providing top quality service at a very affordable
price. The conditions which follow are necessary to ensure that we may continue
to provide the best possible service to all of our customers whilst at the same
time satisfying our legal and ethical responsibilities.
Failure to follow any condition will be grounds for immediate account deactivation
without notice. WASIMJEE.COM will be the sole arbiter as to what constitutes a violation
of any of these provisions.
Activity which results in the suspension or deactivation of an account will result
in a forfeiture of all fees paid. Complaints made regarding abuses of an account
will be investigated and if found guilty will be grounds for immediate suspension.
To report suspected abuses or any violations of these policies, please contact management.
Illegal Usage
WASIMJEE.COM servers may be used for lawful purposes only. Transmission,
storage, or distribution of any information, data or material in violation of any
applicable law or regulation is prohibited. This includes, but is not limited to:
copyrighted material, trademark, trade secret or other intellectual property right
used without proper authorization, and material that is obscene, defamatory, constitutes
an illegal threat, or violates export control laws. Examples of non-acceptable content
or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and
IRC bots. Any type of forum/discussion board discussing where to obtain such files
or one that distributes the files is also prohibited. The subscriber to HOSTING
CAKE service agrees to indemnify and hold harmless WASIMJEE.COM from any claims
resulting from the use of the service that damages the subscriber or any other party.
WASIMJEE.COM will be the sole arbiter as to what constitutes a violation of this
provision.
Illegal Content
WASIMJEE.COM does not allow background Daemons such as IRC bots; eggdrop;
BitchX; XiRCON; and any other program that interferes with normal server operation.
No warez is allowed. Web proxies are not tolerated. This includes NPH-Proxy, and
web proxy. If your site is found to hold any proxy files, your account will be suspended
and the account holder will be issued a fee of Rs. 2500. When using an account with
shell, you are not allowed to run ANY servers or services on the WASIMJEE.COM network.
Servers are defined as perlbots, proxies, BitchX, psyBnc, root exploits, DDoS scripts,
Shoutcast servers, etc. Running any of these will face an immediate suspension,
and users will be subject to a fine no less than Rs. 2500, and no more than Rs.
5000. WASIMJEE.COM reserves the right to terminate an account for these activities
also.
Software Distribution
WASIMJEE.COM’s web hosting accounts are not to be used for the purposes
of distributing software and multimedia products. If you wish to distribute software
and/or multimedia files, please contact our sales for special arrangement.
File Usage and Storage
WASIMJEE.COM web hosting accounts are not to be used for the purposes of
distributing and/or storing an unusual amount of files. We are a web hosting service
not a remote file storage service. Any web site whose disk space usage for storing
the files exceed 70% of its total usage, either in terms of total size or number
of files, will be deemed to be using unusual amount of files. At that point, if
we find that those files are illegal or harmful in any way, you will be notified.
If you do not have any negative intentions such as causing harm to our server or
to others with the files you keep, then you have nothing to worry about.
Chat Rooms
WASIMJEE.COM does not provide nor allow chat rooms on shared hosting enviroments.
You may elect for a dedicated server to run a chat room efficiently.
IRC
WASIMJEE.COM does not allow IRC or IRC bots to be operated on our shared
or reseller servers. They are allowed on dedicated servers provided that no negative
effects occur to our network.
Security
Users are prohibited from violating or attempting to violate the security
of the WASIMJEE.COM Network. Violations of system or network security may result
in civil or criminal liability. WASIMJEE.COM will investigate occurrences, which
may involve cooperation with law enforcement authorities in prosecuting Users who
are involved in such violations. These violations include, without limitation:
1) Accessing data not intended for such user or logging into a server or account,
which such user is not authorized to access,
2) Attempting to probe, scan or test the vulnerability of a system or network or
to breach security or authentication measures without proper authorization,
3) Attempting to interfere with service to any user, host or network, including,
without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”,
4) Forging any TCP/IP packet header or any part of the header information in any
e-mail or forum posting,
5) Taking any action in order to obtain services to which such User is not entitled,
6) Attempting to couple many hosting packages together to take advantage of massive
space or bandwidth allocations,
Each hosting package purchased is unique to a do main name and use - you are not
allowed to purchase multiple plans to obtain combined bandwidth & space. HOSTING
CAKE will stop such transactions and label them as deceptive. We have an upgrade
path for all services and we can often times work out special deals for users if
they ask us for the assistance. Violations of system or network security are prohibited,
and may result in criminal and civil liability. Examples include, but are not limited
to the following: Unauthorized access, use, probe, or scan of a systems security
or authentication measures, data or traffic. Interference with service to any user,
host or network including, without limitation, mail bombing, flooding, deliberate
attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet
header or any part of the header information in an email or a newsgroup posting.
Server Abuse
Any attempts to undermine or cause harm to a WASIMJEE.COM server or customer
of WASIMJEE.COM is strictly prohibited. Any sub-networks of WASIMJEE.COM and dedicated
servers must adhere to the above policies. The failure to meet or follow any of
the above guidelines are grounds for account deactivation. We reserve the right
to remove any account without prior notice.
Free Hosting Sites
WASIMJEE.COM believes in the freedom of hosting. We do allow our users to run Free
Hosting sites, though for having lots abuses and resources delegation WASIMJEE.COM
reserves the rights to set a limit over an account if abuse department approves
the account as a “FREE HOSTING PROVIDER”. Usually for a free hosting provider a
20 domains limit is eligible if and only if the provider is a TLD Free domain hosting
provider, if the provider is a subdomain hosting (FREE) then the limit is set to
10 domains usually. We do not block free hosting services like other hosting providers
though, for abuse and resource limitation on a premium server this policy is applied.
Responsibility
The client is responsible for all activity originating from the account
unless proven to be a victim of outside hacking or address forgery. The client is
responsible for securing their username/password. The client assumes responsibility
for all material on their site that may be put on by a third party (such as the
usage of Free For All links pages). Use of WASIMJEE.COM ’s service requires a certain
level of knowledge in the use of Internet languages, protocols, and software. This
level of knowledge varies depending on the anticipated use and desired content of
the web space by the client. The following examples are offered: Web Publishing:
requires knowledge of HTML, properly locating and linking documents, FTPing Web
contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge
of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts:
requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell
scripts, permissions, etc. Mail: a use of mail clients to receive and send mail,
etc. The client agrees that he or she has the necessary knowledge to create and
maintain their web space. Client agrees that it is not the responsibility of HOSTING
CAKE to provide this knowledge or support outside matter specific to WASIMJEE.COM
servers.
Backups
WASIMJEE.COM takes extreme steps to maintain system integrity. However,
WASIMJEE.COM shall not be held responsible for loss of data due to any cause. To
ensure the highest level of data protection, WASIMJEE.COM recommends that ALL information
be backed up on your own computer. As with any data that you hold a high importance
to, it should be in more than one location at all times. All WASIMJEE.COM data backups
are designed against hardware failure not customer user error.
Actions
The failure by a customer to meet or follow any of the above policies/terms
is grounds for account deactivation. WASIMJEE.COM will be the sole arbiter as to
what constitutes a violation of the AUP. WASIMJEE.COM reserves the right to remove
any account without prior notice.
When WASIMJEE.COM becomes aware of an alleged violation of its AUP, WASIMJEE.COM
will initiate an investigation. During the investigation, WASIMJEE.COM may restrict
a customer’s access in order to prevent further potentially unauthorized activity.
Depending on the severity of the violation, WASIMJEE.COM may, at its sole discretion,
restrict, suspend, or terminate a customer’s web hosting account and/or pursue other
civil remedies. If such violation is a criminal offense, WASIMJEE.COM will notify
the appropriate law enforcement authorities of such violation.
WASIMJEE.COM does not issue credits for outages incurred through service disablement
resulting from AUP violations.
WASIMJEE.COM customers agree to indemnify and hold harmless WASIMJEE.COM from any
claims resulting from the use of our services that damages them or any other party.
The WASIMJEE.COM service is provided on an as is, as available basis without warranties
of any kind, either express or implied, including, but not limited to, warranties
of merchantability, fitness for a particular purpose or non-infringement. HOSTING
CAKE expressly disclaims any representation or warranty that the WASIMJEE.COM service
will be error-free, secure or uninterrupted. No oral advice or written information
given by WASIMJEE.COM, its employees, licensors or the like, will create a warranty;
nor may you rely on any such information or advice. WASIMJEE.COM and its partners
and suppliers will not be liable for any cost or damage arising either directly
or indirectly from any transaction or use of the service.
Modification
WASIMJEE.COM reserves the right to add, delete, or modify any provision
of this policy at any time without notice.
Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole
discretion. An example of refusal of service is if an account continues to abuse
our policies after warnings. Refusal, cancellation or suspension of services especially
holds true to issues with spam or any script abuse. Another example of refusal of
service is if a customer becomes very unreasonable, unprofessional, extremely difficult
to work with or threatening. Said customer’s account will be suspended and we will
recommend to the customer to find a new host. A backup of the account(s) will be
provided.
Resource Abuse Policy (RAP)
Any website on our shared servers that uses a high amount of server resources
(CPU, memory usage, and network resources) will be given an option to pay for a
dedicated server. The abuse and misuse of system resources is a serious problem,
and WASIMJEE.COM does not tolerate it. Accounts on a shared server must be shared
with other users, so we must limit how much of the CPU and memory that can be used
by any one account.
In all fairness, we cannot allow one or two clients to use all of the system resources
on a shared machine and have all other clients suffer because of it. Excessive CPU
& memory usage by one or more clients causes extreme slowness in all areas:
MySQL, Email, HTTP and more. If the CPU & memory usage by a few clients gets
out of hand, all sites hosted on the machine will return errors and not be accessible
in any way.
AVERAGE SERVER RESOURCE LIMITS
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
50 emails per hour, per domain
There are special exceptions to these rules to be determined at the time we discover
abuse. There are different combinations of usage that can create problems and other
special cases. At any given time a server is unstable and an account is found to
be the cause, we reserve the right to suspend the account to keep the server online
and operating normally. If the usage is an increasing trend, we recommend the user
invest in a dedicated server so the website can grow at a normal rate without restriction.
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